help @ snackexperts

About SE

We at SE want to take off your guilt when you are munching snacks. What better way than offering yummy, healthy snacks!( Who would say no to it?)

We know you absolutely love snacks. And you are also health conscious. By choosing from our wide range of healthy snacks you get to satisfy your snack-appetite without compromising your health!.

Anything can happen over a cup of coffee! That is exactly how SE was born when Arun, Arul & Shamla were lamenting about the non-availability of snacks that you can eat without a guilty conscience.

Currently, Our HQ is in Chennai. Our services are fully online and we deliver throughout India.

Presently, all our services are online.

About my Snackbox

We are very particular about the health aspect of our snacks. Distance is no barrier to us as we choose your munch from different parts of our country.

Your box will contain 5 snack pouches that you can select while ordering. After the payment, you will be provided with a cut off time to select the snacks. you can also change the shipping address before the cut off time.

Variety is the spice of life. You can choose from 6 different categories and 20 varieties of snacks on our site. We are in the process of adding new varieties every month to bring joy to your taste buds.

Simple. Click on the photo of the snack in the our snacks [Link]page.

Snack Experts is FSSAI certified and all our snacks are handpicked by our team of experts to ensure the best quality.

Once you create an account on SE, you will be able to select the snack items to your pantry. The first 5 items in your pantry will be dispatched in your subsequent box.

Ordering

You can prepay for either 1,3 or 6 boxes. For 3 and 6 box options you can choose the frequency. Based on the dates you chose the box will be dispatched to your address. After the respective boxes are dispatched, Proforma invoices will be sent to pay for subsequent boxes.

As of now the frequency cannot be changed after the initial order but you can get the boxes shipped at an earlier date. Soon we will be coming up with options for changing the frequency.

You can cancel the service anytime. If all the boxes (either 1,3 or 6) have been dispatched, no more invoices will be sent to you. If you have received only a part of your order, the received boxes will be charged at INR 699 per box and the rest of the amount.

As per banks it takes 15 days for the amount to be reflected in your account but it happens normally before that.

Payment

You can prepay for either 1,3 or 6 boxes. For 3 and 6 box options you can choose the frequency. Based on the dates you chose the box will be dispatched to your address. After the respective boxes are dispatched, Proforma invoices will be sent to pay for subsequent boxes.

We are working on it!

You will be provided with Invoice once any payment has been confirmed.

Delivery

Not at all! Delivery is totally FREE !

We will keep you updated regarding the status of your snackbox via sms and mail. The tracking number of your shipment will be provided during the shipment mail.

Snack boxes will be dispatched within 7 days from the date of the order. As snacks are prepared fresh, we take this timing. We are continuously working towards reducing the time to dispatch.

As we ship your snackbox through courier/speed post, unexpected hold-ups may occur. Any problems or delays beyond the stated timings ( Dispatch time within 7 days from the date of order),Please do call us on the snack help line.

Cut off date and timings for making any changes will be clearly posted in your snack pantry. It is generally within 5 PM on the date of order.

We deliver to most parts of India. In case of any clarifications, please do call us in our helpline.

At present, we are catering within the country only.

Cancellation / Refund

Sign in to your SE account. Click on ‘Cancel the delivery’ option. Follow the instructions until your get a confirmation of your cancellation. Post this, we will call you to confirm your cancellation and to check if we can do anything from our side to change your decision.

You will get the refund for the undelivered boxes. If you have ordered 3 or 6 boxes, INR 699 will be charged for delivered boxes and the balance will be refunded.

As per banks it takes 15 days for the amount to be reflected in your account but it happens normally before that.

Presently we do not offer refunds for the opened snack boxes. Once you have raised a complaint regarding the quality of the snacks, we will be happy to provide replacement snack bags in your subsequent snack box.

Do not worry if you have a question that is not listed here. Just call us 044-49540010 or shoot us an email: info@snackexperts.com. We will get back to you ASAP!


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